Refund policy

Returns & Refunds

We stand behind the quality of every item we make. If you're not satisfied with your purchase for any reason, we’ll make it right.

🔹 Returns

If you’re unhappy with your item, please contact us within 14 days of delivery. We accept returns on unused, non-customized items.
To initiate a return, email us at mark@wasatchleather.com with your order number.

🔹 Custom & Personalized Items

Because each custom item is handmade to order, we generally do not accept returns on personalized or custom-engraved products unless there was an error on our part (e.g., wrong engraving, wrong item sent).
That said, we want every customer to be satisfied — reach out and we’ll do our best to help.

🔹 Refunds

Once we receive your return, we’ll issue a refund to your original payment method within 3–5 business days. Original shipping charges are non-refundable.

🔹 Exchanges

Need a different size or strap length? Contact us — we’re happy to help arrange an exchange if possible.

🔹 Questions?

Email us at mark@wasatchleather.com or use the contact form on our site.